Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Buy FASTag. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Click here to find out more about T-FLOW and calculate how much you can save. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. Step 2. Do I have to register to get the discount? Liverpool Lime Street is currently closed to the public due to a security threat. There is a restriction to four vehicles for each personal account. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. or Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Yes, it is a condition of issue that is strictly monitored. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. This application provides the best possible management for your Mersey Tunnels Fast Tag. We aim to have normal service resumed as swiftly as possible. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. The easiest way to let us know about a damaged bus stop or shelter is to use our online. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. via your dashboard where you can view your statement or see an itemised history of journeys made. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. You can view receipts for payments for up to 6 months. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. We aim to have normal service resumed as swiftly as possible. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Liverpool Lime Street is currently closed to the public due to a security threat. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. You can cancel your T-FLOW account at any time . Our telephone number is 0151 330 1004. You can apply for free travel through the Mersey Tunnels if: We aim to have normal service resumed as swiftly as possible. For all other enquiries please email ask@merseytravel.gov.uk. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. We will add your new allowance to your journeys automatically on 1st April each year. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. The User shall not sell, tamper with or wilfully damage the Fast Tag. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You can find out more information about the DVLA standards online here. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. You may find the answer or help you need there. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. T-FLOW is available for all vehicle classes and removes the need for cash. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. To request a receipt, please have your card payment details available and click here. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. you receive the mobility supplement of a War Pension. Minimum charge one hour. Please use. Penalty surcharge 60. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. You hold a Disabled Persons (Blue) Parking badge I have a summons relating to an offence inside the tunnel. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. What happens if I need to make more than my planned journeys? You will need a pre-paid toll account and you must not be travelling for business reasons. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. The tunnels debt was paid off long ago, why are we still paying tolls? Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. You must notify Merseytravel of any change to your address, vehicle registration or personal information. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. What documents do I need as proof of eligibility? . Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. The documents you should supply are: " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. If you do not live in these local authorities you will receive 40 free journeys every year. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Our online application process, or address change, will automatically verify your residency. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You receive the mobility supplement of a war pension. The easiest way to apply for Merseylink membership is online here. T-FLOW is available for all vehicle classes and removes the need for cash. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. We aim to have normal service resumed as swiftly as possible. Check out some of our frequently asked questions. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. The toll fee will be deducted from your T-FLOW account. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. What is the maximum gross vehicle weight permitted in either of the tunnels? Step 3. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. Type all necessary information in the necessary fillable areas. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. You must carry your personal identity pass and be travelling in your nominated vehicle. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. or We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Please complete the application form below. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Personal accounts are restricted to a maximum of 4 Users. Residents can apply online via our website www.merseytunnels.co.uk. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If you do not register, proving eligibility, the full cash toll rate will apply. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels Minimum charge one hour. Receipts are available for viewing and downloading up to 6 months after your journey. 75 per hour. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. For maximum convenience we recommend fixed monthly Direct Debit payments to your Enter the amount you want to be refunded and click Submit. We are sorry for any inconvenience caused. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Penalty surcharge 60, 350 per hour. If your vehicle is returned, you must notify us immediately either online or by phone. Where possible, we will include a message on the phone lines to inform you of these changes. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach.
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