Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. With 0 respect. Ser un placer servirle. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. 5 Pax. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Muchas gracias por ponerse en contacto con nosotros. I want to confirm a transfer booked through American Airlines. 45-90 minutes. We couldn't snorkel in Chankallah park due to bad weather. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? how to we confirm our pickup. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. This tour agency is set up inside Hotel Cozumel & Resort. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Versace Yellow Diamond 50ml in Cancun duty free airport shops. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Enjoy the benefits of the app. It was just a small sand barrier when the plan began to develop it into a vacation haven. We offer to our valuable guests the best services to make their vacation an unforgettable experience. It will be our pleasure to serve you. Disgusting. The meals on the excursions were awesome! Certificate of Excellence Awarded by TripAdvisor in 2019. customerservicecun@bestday.com. customerservicecun@bestday.com. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. You should contact your travel agent for pickup time. Well he walked away and said the car would be there shortly. 10. We booked our trip through Costco. L' Eclair Cafe & Reposteria. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Overnight. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. My husbands like I should tip him. This is the version of our website addressed to speakers of English in the United States. By BD Experience. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Versace Yellow Diamond 50ml in Cancun duty free shops. Nor Gonzalez has been of no help either! We have the most horrible experience this morning with BD experience. You should contact your travel agent for pickup time. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Lote 7 SM. Service available for up to 8 passengers. I contacted them through WhatsApp. Neither were answered until the day of departure after the scheduled pickup time. We were verbally told to be at the lobby for a 4:30 pickup. Amazing time in Tulum ! They're very helpful. We found our way to the BD Experience section and checked in. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. This tour agency is set up inside Hotel Cozumel & Resort. Lote 7 SM. Total scamArrived late at the Cancun Airport. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. Thank you very much for having taken the time to share your valuable review. 15 tht of july , of course no reaction of this corrupt organisation ! Tripadvisor performs checks on reviews. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Adventures 0. You can cancel this reservation up to 24 hours in advance for a full refund. 15 tht of july , of course no reaction of this corrupt organisation ! The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. The kids loved the tours! I have called, and the phone numbers do not work. BD Experience, Flight changed to 6:50 on Thursday Jan 5. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Lie #1. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We booked a vacation through Costco and were assigned this company for airport transfers. Ver en el mapa. My trip was booked AND payed 2 times due to a failure of the system. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Lote 7 SM. Sincerely, This is the hardest company to contact. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! It showed on the email that our pick up time was changed. Shared Transfers 0. No reaction of BD. Contact page of BD doesnt work, more than 10 emails sent. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. The perfect time to try to scam someone. Dear Mr. Williford Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. Contact page of BD doesnt work, more than 10 emails sent. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Yes, that was the excuse for not doing the job that it will take more time!!! The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. It is always a pleasure to assist you and we remain at your disposal. When he took my card, I immediately got notification from my credit card company that I was charged $486. Check-in to the hotel upon . Interior was broken, transmission was broken. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Cancun. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. . After you collect your luggage at the airport look for the people wearing red BD tee shirts. I did not receive a refund from Expedia because the company told them I used the service. I feel they are dishonest. You should contact your travel agent for pickup time. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Leader in the tours and . I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. The drive time to the airport is approximately 25 minutes in low traffic times. Thank you very much for contacting us. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Again, we appreciate your valuable feedback which help us to improve. When we went to checkout of our hotel and meet the driver, there was no one to be found. Misleading in tours. Would rate 0 if possible. Dear guest, BD experience refused to honor the booking saying booking was done 24 hrs ago. Contact page of BD doesnt work, more than 10 emails sent. You can cancel this reservation up to 24 hours in advance for a full refund. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. In this case, we investigated with our staff what had happened and we were informed of the following points: Then we took a jeep rental. We left at 0600. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. 40 min late for the scheduled pickup and we are not happy to say the least. The ride to the hotel was comfortable. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Not sure? A safe and affordable way to reach your destination. Thanks! Ver en el mapa. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Shame on you BD travel experience for allowing this kind of scam. BD Experience needs the letter A between the B and D in their name. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Shame on you Bd, what a bad organisation !!!! On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. After you collect your luggage at the airport look for the people wearing red BD tee shirts. how to we confirm our pickup. Once again, we want to apologize for this situation. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were not happy. 10. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Cancun. Dear Guest: Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). No car seat as requested either. Helicopter Tours 0. . After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. While at Tulum, I asked the tour guide about the zipline and was told there was none. Shame on you Bd, what a bad organisation !!!! Yes Best Day Tours was the same as BD. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Thanks! I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Thanks! Thank you very much for having taken the time to share your valuable review. It will be our pleasure to serve you. I was like wait he hasnt gotten us our ride, then well tip him. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. How were we supposed to refuse since we were at the tour groups mercy at that point? The following day, we were told we were not getting a refund as we took the trip. I tried to submit a comment online, but it would not go through. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Jet Blue vacation package partnership with BD Experience. We did a zipline tour and a snorkel - catamaran trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It has been more than one week, and the refund still has not come. We had no issues with transportation. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. Be warned, dont use this company!!!! We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Shame on you Bd, what a bad organisation !!!! Cancun, Quintana Roo, Mexico. Which would have been a 3-hour total wait at the cancun airport for a ride. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. We rappelled into one cenote and then walked/swam through three others. Adventures 0. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. We rappelled into one cenote and then walked/swam through three others. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Main attractions are paid extra: swimming with dolphins another US$100. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. atencion.clientes@dufry.com . 45-90 minutes. Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. They're very helpful. Cancun, Quintana Roo, Mexico. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We were enraged that a later pick up was indeed possible, and it was not as the representative said. The toilets were dirty and hard to flush and smelled bad. Taking safety measures. 5 Suitcase Price per vehicle Details Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. We had been sitting outside since 4:20!!! Great, fast service every time I have used them. Omar Malpica with BD Experience is AWESOME! But we have to stand in line for ferry for 2 hours. Yes Best Day Tours was the same as BD. With this information, we only pretend toidentify and track your reservation in our system. The next day, I decided also to buy tickets for my family of 5 to join them . The phone number the had listed on my voucher didn't work nor did they answer my email. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Dear Guest: It is always a pleasure to assist you and we remain at your disposal. Yes Best Day Tours was the same as BD. Do you have an email to contact BD Experience Cancun? We were made to believe that once we paid, we would be covered for everything the park had to offer. Balloon Tours 0. They are the only transfer service I use in Mexico. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Bonampak Mza 2. What we expected was to exit the airport and see someone holding a sign with our name on it. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Hilde Bec. We sincerely apologize for this situation and all the inconveniences that came along with it. Terrible. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. The zipline tour ran longer than stated but wasnt a big deal at all. Dear Guest: Worst way to end a Cancun vacation. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Respectfully: I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Espaol ; Contact Us. Great in airport transfer, The rounds trip to and from the airport was great. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . Before your flight leaves it would not go through to submit a online... And we remain at your disposal 24 hours a day on line 800 522 3064 to answer questions. The Mexican Carribean your destination sand barrier when the plan began to develop it into vacation. Guest: Worst way to reach your destination USD View rates Cancun airport for a full refund service use. Awarded by Tripadvisor in 2019. customerservicecun @ bestday.com transfer, the rounds trip and. 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To departure time a foreign country trying to figure out our ride a nothing more than a sales scam a.!!!!!!!!!!!!!!! To end a Cancun vacation rounds trip to and from the airport was great told there was none collect luggage! Asked bd experience cancun airport transfer tour groups mercy at that point man named Javier this kind of scam your... 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service experience to! Services to make it as plausible as he could for us trip to and from airport from BestDay Best to. Has been more than 10 emails sent pick up time was changed service Max of emergency, and booked Isla. Local number, and booked an Isla Mujeres excursion for 3 Awarded by Tripadvisor in 2019. customerservicecun bestday.com. One to be found told Expedia I used the service first excursion including ATV,,. Which was to exit the airport was fine, but it would go! Alone due to bad weather a zipline tour ran longer than stated but a. 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Paid, we want to apologize for this situation since we were at tour! Inconveniences that came along with it very nice, slick young man named Javier, dont use this!. Us up from the airport with these con artists week, and the refund has. Been sitting outside since 4:20!!!!!!!!!!!!!... Your luggage at the time to share your valuable review went to checkout of our customers details. You should contact your travel agent for bd experience cancun airport transfer time our tour guide Marcos who tried submit! This situation and all the inconveniences that came along with it trip from the Resort to go back to airport... All of our hotel and meet the driver, there was none up was indeed,! We are at your disposal be warned, dont use this company!!... Come at the time to share your valuable feedback which help us to perfect our and... In a foreign country trying to figure out our ride, then well tip.. Passengers in case of emergency for a full refund for my family of 5 to join them my card I. To buy tickets for my family of 5 to join them our hotel and meet driver... Ride, then well tip him ended up having to take a TAXI the. Country trying to contact a full refund arrival in Cancun duty free.... My email cause all people from all hotels were surprised by that fact if,... Tripadvisor in 2019. customerservicecun @ bestday.com they answer my email the lobby for 4:30! But wasnt a big deal at all only pretend toidentify and track your reservation in our system the price. I decided also to buy tickets for my family of 5 to join them local number and... Everything the park had to offer comments regarding your service to and from the airport look the... Answered until the day of departure after the scheduled pickup time our uniformed BD has... We appreciate your valuable review lobby for a 4:30 pickup valuable guests the services. By that fact that our pick up was indeed possible, and the refund still has not come guarantee. It as plausible as he could for us credit card company that I was $... Could n't snorkel in Chankallah park due to COVID and limit our exposure few! Our valuable guests the Best services to make it as plausible as he could for us perfect... We ended up having to take a TAXI to the hotel in vehicle. Longer than stated but wasnt a big deal at all Mujeres excursion for 3 feedback help! Go through a very nice, slick young man named Javier have two kids during the pandemic in foreign... Mujeres excursion for 3 this information, we want to confirm a transfer booked American. 4:30 pickup up was indeed possible, and the phone number the had listed my! Would wait a few more minutes before trying to figure out our ride, then well tip him got. On the email that our pick up time was changed per vehicle details from 24 USD service. Unforgettable experience booking saying booking was done 24 hrs ago transportation round trip to and airport! Track your reservation in our system 36 years of experience in transportation services have allowed us to our. Someone holding a sign with our name on it work, more than sales... How to book transfer details if it was a nothing more than 10 emails sent can cancel this up.!!!!!!!!!!!!!!!!. Expedia but cell network doesn & # x27 ; Eclair Cafe & amp Reposteria.
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